Michelle Hay

Training - works every day

0161 298 1040

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You are here: Home / About / Testimonials

Testimonials

Give of yourself...

Testimonials are important. I offer practical solutions to reduce health and safety risks in the workplace. Employers and employees really benefit from my input. One of the reasons why my ‘training works’, is that I make learning and the training friendly, inclusive, fun, interactive and, most importantly, memorable.

Here’s a small selection of great testimonials from my clients. For more of my feedback, have a look at the rolling testimonials to the right of any page.

Chris Rowlinson - Business Improvement Director - Rowlinson Knitwear

We wanted to ensure that we were COVID19 secure before our partners returned to the workplace. As a result of a site visit by Michelle and the compliance audit she carried out, we were able to re-open the site fully as we had hoped. Michelle was really easy to deal with, friendly and helpful. She is very knowledgeable, was friendly and supportive. Having implemented the actions from the audit, we were then able to open the buildings knowing that we are COVID19 secure.

Libby O'Neill - Health and Safety Partner - Wrekin Housing Group
Michelle has over delivered for us in terms of being an integral part of the team, she has fitted in to the organisation seamlessly, and the overwhelming amount of good feedback we have had for her courses speaks for itself. She works tirelessly to keep courses interactive and engaging. All delegates have actually asked if Michelle can deliver other planned and previously delivered training.

The booking experience is great, Michelle understands our needs and our environment. She makes suggestions to make things easier for us and tailors courses for our requirements to make them more valuable. We have already seen improvements; staff are more competent in fire awareness and, raise and effectively deal with issues. They are proactive in understanding COSHH requirements and also internal processes that Michelle has taken the time to learn. I don’t think I have ever seen such positive feedback from our trades and Michelle’s training of the risk assessment process has really made the delivery of the risk assessment manuals so much more valuable.

I would definitely recommend Michelle and her well prepared courses. She is more than just a trainer she is a real asset to the organisation. Whatever your needs she can accommodate and is reliable and engages everyone on her courses, no one leaves without learning something.

Jason Burke - Manager - Fairhurst Estates
Booking the course was easy and simplistic. Michelle’s teaching style made it interesting and it was good to have practical elements included. The team thought the course was fun, engaging and liked that Michelle includes everyone into the course. Staff came away with a clear idea of the effects of DSE and straightaway adjusted their workstations as recommended. And they have remained adjusted.

I would 100% recommend Michelle because the course was made interesting by how she delivers the training.

Sara Woolrich - JCM Business Solutions
After a short visit from Michelle, we were given some handy tips and helpful advise that we are already seeing the benefit from. All with the added bonus of her being super friendly. Would highly recommend. All good stuff, so thank you.
Ken Prince - Angel Springs
We arrived for the start of the course as 4 x very nervous guys. We left as 4 x confident guys, happy with what we had learned. Michelle has a knack of helping everyone to relax and enjoy her courses without any pressure. Her teaching techniques are by far the best I have come across yet. I would definitely recommend anyone to use Michelle for any training you may require.
Mandy Sheridan - Office Manager - Hallidays Group
We wanted to review all our H&S procedures /risk assessments to ensure that we were fully compliant and taking the best care of our team. Michelle was recommended to us and exceeded our expectations. What she doesn’t know about health and safety in the workplace, isn’t worth knowing. She interacted with the team in a friendly and professional manner and everyone warmed to her easily. Her courses are interactive and she made them fun too. It’s been a pleasure to work with someone as knowledgeable on the subject. With Michelle’s consultancy services, we have received great support, that has been responsive to our queries. I am now confident that we are doing our utmost to ensure that our team members work in a safe environment.
Steve Allen - Managing Director - Steve Allen Insurance
I asked Michelle to help one of my clients out with their health and safety. The company was in a bit of a mess. Doing well, but some of their procedures were awful. They were trying to get the business straight. They had just insured their £2m stock and that meant that the insurance company did a survey. Had Michelle Hay not been there, they would not have got through this survey. The result of the risk assessment by the insurance company, other than 2 areas, was that everything else was spot on. And that is purely down to Michelle. So well done.
Harry MacLean - Managing Director - Hendrik Veder Group UK
2016-08-17 14.43.40We engaged Michelle to review our health and safety systems in our new site. They were pretty non-existent and looked for guidance on how to move forward. The system improvements are vast. I was particularly impressed with Michelle’s no nonsense attitude with certain individuals or issues. Thanks to Michelle’s clear communication, we now have a safer and more compliant working environment with safety conscious people. Michelle does what she says she is going to do, whatever it is.
Maria Berry - Office Manager - Legal Financial Solutions
We needed to review our fire and health and safety procedures and Michelle Hay was recommended as someone who could help me. Over a period of four months, we now have everything in place that is needed and staff are certainly more aware of their responsibilities in both areas. Nothing was too much trouble for Michelle. She was easy to work with, efficient, organised, precise and flexible to our work needs. We are now all more aware of what we need to be doing to keep the company and staff working in a compliant safe environment. The feedback on the training that Michelle provided was excellent. From the pace to the staff being engaged throughout with quizzes, games and practical activities. I would definitely recommend Michelle and I could not have done this on my own. Thank you.

Kathy Gosling - Catering Services Manager - Stockport Grammar School
The training delivered more than I expected it to. It created a real buzz amongst the staff who were a little apprehensive before. I would not hesitate to engage Michelle to deliver more training. The team were still upbeat and still talking about the points covered. It was very easy to make the booking. Michelle was helpful and informative and replied promptly. I would definitely recommend Michelle. She has a perfect manner to get the most out of her candidates.P1060012

Esther Pike - Managing Director - Offizone Ltd
Michelle delivered manual handling and fire safety training to my team. The courses were excellent, tailored to our needs, which were met through the pace, activities and inclusion of everyone. Michelle engaged the team in a light hearted and yet serious and professional way. I would recommend you.

Gill Taylor - Taylor's Confectioners Ltd
The course was fantastic, I’ve had some very positive comments from the rest of the lads saying how good it was and how shocking the amount of things they didn’t know or had forgotten.  So, thank you once again..
Hollie Stamp, Learning and Development Officer - Options Barton
OptionsI have recently completed both the CIEH level 3 Food Safety and Health and Safety three day supervisory courses with Michelle Hay Training. Michelle made us feel very welcome and used a variety of different training materials to develop our knowledge of the subjects. Michelle herself is a very professional, friendly and approachable trainer who is able to tailor the training to suit each individual learners needs. I thoroughly enjoyed the training and will definitely be using Michelle Hay Training again in the future.
Elen Williams, Learning and Development Officer - Options Ty Ni Cymru
Options-logo-Michelle has a very unique approach to training. She makes the difficult subject areas easier to remember with great teaching techniques and resources. If you don’t feel confident, she will not leave you to feel that way for long. She ensures that she goes over everything you feel you’re lacking in before you take your exam. A great learning experience.
Bill Walker, Managing Director - Advance Cleaners Limited
advance cleanersMichelle has had two sessions with my staff for COSHH and Materials Handling Training. She made a boring session interesting. Michelle is very pleasant and easy to get on with, I found her a very professional person. Advance Cleaners COSHH
Hughes Safety Showers -
Hughes Safety Showers Logo‘The latest batch of new recruits has just undergone the training and taken the exam, and although the results aren’t yet in, we are confident that under the engaging tutelage of Michelle Hay, all of our team will pass with flying colours… Through a mixture of group work, educational games, and lively presentation Michelle turned what could have easily become a long slog through health and safety legislation into an enjoyable break from the normal routine of… ‘P1050146Read the full article from Hughes Safety Showers… 

Richard Cundiff, Managing Director - We're Moving Relocation Services
“Were moving logoAll in all it was a good training session. Everyone was kept engaged. Everyone enjoyed it and I would highly recommend Michelle.”

Matthew Cooke, Managing Director - The Training Company
Michelle’s subject knowledge adds the colour and interest in her training and those attending her courses have left feedback which confirms her ability to engage candidates and meet the training needs.

It is with great pleasure that I am able to say that the standards and commitment to the job at hand is exemplary and one many others should look to achieve. Michelle has the business attitude which matches the perfect profiles, – well presented, on time, prepared, ready and willing to complete the work she obviously enjoys.

Grahame Davies, Head of Business - Opsium Limited
“the style of course was just right for us. There was plenty of interaction and opportunity for groups to break away and discuss issues… All the team got a lot of benefits.”

Opsium certficates

 

Steve Hudson, Group HR Manager - Hughes Safety Showers
Michelle has just completed a Health and Safety training program for all our staff here at Hughes Safety Showers. I am very pleased to say that the whole program was a complete success. I received very positive feedback from all the staff in regards to Michelle’s engaging training style in what can be a difficult subject.

Michelle’s training has significantly raised the knowledge, competence and most importantly the profile of health and safety within the business. All the staff now have a health and safety qualification which also covers all our legislative requirements.

Michelle is now so ingrained into the culture at Hughes that it is not uncommon to hear the words “What would Michelle say?” when health and safety matters arise. I would endorse and recommend Michelle’s training to any organisation big or small.

Christine Thew at Stockport College
Michelle has delivered courses for me at the College and has been extremely professional and well organised. Michelle arrives early to deliver each course and is organised with course materials. Due to our courses being funded she has been able to complete the necessary paperwork required i.e. registers and reviews. The IV has given good positive feedback which also relates to Michelle’s ability and knowledge to deliver courses for the college. The courses have received excellent feedback from students and I will have no hesitation in employing Michelle again to deliver training.
Murray Hobson - Excel Publishing
Very easy site to navigate and user friendly, plenty of useful information relevant to fellow members of Greater Manchester Chamber of Commerce and would certainly recommend a call.

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    • Michelle was very engaging. Using film, leaflets, quizzes and more. The course was excellent.

      —C Poynter

    • The food hygiene course was excellent. I like the way Michelle taught us and she gave us lots of knowledge. The photos and visual actives were great.

      —M Aljeraisi

    • The course was good. The visuals and exercises helped to take in the information.

      —E Rimmer

    • I liked this fire safety course. It was informative and gave good points on risk assessment. I will make sure that procedures are followed correctly.

      —M Bonney

    • Overall the course was very good. The practical practice and videos were helpful. I learnt what to do in a fire and about fire hazards.

      —D Newton

    • The course was excellent and I liked the activities and testing the knowledge throughout.

      —E Rimmer

    • Excellent training, interesting with lots of examples. I learnt about temp control and not mixing food and allergens.

      —D Newton

    • The course was excellent and I liked the interactive nature that it was delivered. I will think about the bigger picture and pick up things properly and plan my moves.

      —C Guest

    • The course made me think rather than listen and I liked that. I learnt how to deal with moving and handling things at work and home and to think and plan actions first.

      —A Raffi

    • I liked Michelle’s natural style of training. The activities were good and I felt included.

      —E Rimmer

    • The course was excellent. I liked the practical side, filling out the forms, learning to assess risk for myself.

      —D Newton

    • The pace of the course was good for me. I liked that Michelle spoke clearly and enjoyed the UV hand washing task.

      —D Hill

    • Michelle was polite and spoke clearly. The course was excellent and I learnt all about temps, rules and regs.

      —T Pilling

    • I liked the activities and inclusion. I learned a lot about HACCP, temperatures and hand washing

      —J Ward

    • The food safety course was good and I liked learning about bacteria and how to wash my hands properly

      —S Higginbottom

    • The course was very good. Michelle is a very good teacher. I like the theory and practical examples.

      —S Hewitt

    • The course was very good use of my time as it helps me with my job. Michelle was well spoken and clear in the instructions given.

      —Steven

    • I found a lot of information useful and it made me think a lot more about my surroundings at work. Michelle spoke clearly and concise, made it fun and interesting and was helpful.

      —K Rowley

    • It was useful on how to lift and carry properly. I liked the fun activities, working with other groups and more understanding of it all. I had fun.

      —N Williams

    • All of the training was interesting and will benefit my job. Michelle kept us all motivated with the activities and changing groups.

      —M Ryan

    • The training made me think about the best way to lift things. I liked the involvement with others, the tests and examples.

      —B Morton

    • Michelle was most useful as she told me everything I need to know. It was brilliant in every way.

      —D Sherlock

    • I liked the the way the course was delivered in a relaxed manner, but all areas were covered in depth. The fire risk assessment part was excellent.

      —M Wilkins

    • Made me think about my surroundings and how to ensure the safety of my colleagues. I will definitely use that I have learnt.

      —A Hazeldine

    • The training was very thorough and answered questions I had. I will take a lot more care when lifting. Thanks Michelle.

      —J Monks

    • The course was informative without being boring. I enjoyed the interaction. I learnt how to identify hazards and work more safely.

      —V Slinn

    • I thought the course was good. Very detailed and informative and included a mixture of visual and textual content.

      —M Macdonald

    • I liked the practical element and the video part of the training best.

      —R Spencer

    • Excellent course. It was interactive, with videos rather than just a slideshow.

      —S Mitchell

    • I liked the visual aids during the training. I learnt about the correct method of carrying out manual handling tasks.

      —L Huber

    • A relaxed atmosphere and pleasantly interactive.

      —D Hosty

    • The course was excellent. I thought the presentation was interesting and informative.

      —K Ogston

    • The training was clear and well paced with good use of the visual aids and quizzes. Michelle was knowledgeable and helpful

      —G Hogg

    • The course was excellent and the I gained and retained knowledge in safe working methods and awareness

      —G Wild

    • Michelle’s teaching methods were excellent and I will pay attention to hazards and potential risks in the office

      —R Fleming

    • I liked the fact that the methods the method the information being given varied in delivery which kept the course fresh and engaging.

      —A Brown

    • I have a more indepth knowledge of health and safety and I liked the engaging activities too. I now know how to risk assess.

      —J Lee

    • The simplicity of the delivery and the use of a variety of learning techniques suited me best. I learned the key legislation behind health and safety workplace requirements.

      —R Haskin

    • It was interesting and useful. Can be put into practice now. Michelle is a good teacher.

      —S Frith

    • I thought the training was fun, enjoyable and very informative. I enjoyed the practical lifting.

      —W Merridith

    • The training was informative and had a variety of ways to learn. The visual aids and quizzes were excellent.

      —L Muir

    • The group exercises were the best and I have a more indepth knowledge of health and safety and risk assessments now.

      —L higgins

    • I liked the fact the training made me more aware of the risks of the tasks I do daily. I will make sure that I will not be lazy and lift objects in the correct way.

      —L Jones

    • The training was easy to understand and very informative. Very well presented.

      —A Dodd

    • Overall the course was excellent.  I liked the personal touch and the trainer was very friendly. I improved my knowledge where there were gaps.

      —D Reece

    • I liked that the training was conducted on site and examples were relevant to our site. We weren’t just sat down and that the training included movement to keep us alert.

      —We’re Moving Relocation Services

    • The training was very clear, appropriate and easily explained.

      —T McCarthy

    • We went through everything that we needed to learn about. Michelle was very good. She made it easy to understand things.

      —J Turner

    • It was very good and was useful that I know many things about my work. Everything was explained well in a good and simple way.

      —A Abouseley

    • The course was very interesting. Michelle brought in her own personal experiences to help relate to examples.

      —S McDonald

    • Michelle was friendly, spoke clearly, was happy, and exiting.

      —K Milburn

    • The course was really useful and Michelle used both practical and theory methods to deliver the training. It’s made me realise all about food safety awareness.

      —P Bottomley

    • The questions and interactions were the best and I learnt a lot more about food hygiene.

      —A Brownlee

    • I liked that you could stop and ask questions relevant to our own business.

      —J Sweeting

    • It was genuinely very good, interactive, not boring. I learnt a lot of stuff.

      —M Bradley

    • Michelle was very knowledgable, very approachable, well prepared and the course was both enjoyable and useful.

      —J Catton

    • Michelle has an excellent field of knowledge, all questions were answered and she managed to make a boring subject interesting.

      —B Fisher

    • Good knowledge of all subjects, very supportive and I was not bored at all. Very good.

      —S Cole

    • Very knowledgable on the subject material, well prepared and I learned a lot about the risks

      —S Miles

    • Michelle was great at explaining everything. There was no waiting for anything, very well prepared.

      —C Graham

    • Michelle training was very good, a job well done and ‘what went well?’ Everything!

      —D Hilton

    • Trainer had extemely good knowledge. Good examples and visuals.

      —S Clarence

    • A good level of involvement and a good atmosphere. Not too heavy, but still educating.

      —J Harrison

    • I thought the trainer, Michelle, was very good, I learnt a lot and it was very enjoyable.

      —J Taylor

    • The training was well delivered and good interaction. The pace was just right.

      —F Duffey

    • The training was spot on. We were all involved.

      —G Pearson

    • The trainer’s subject knowledge was excellent. She was really approachable and supportive

      —D Bateson

    • Trainer very knowledgeable, friendly and made you feel at ease. Course was interesting and useful.

      —S Ashworth

    • Very well presented, making it an enjoyable and helpful experience

      —A Evans

    • Trainer was very knowledgeable, approachable and well prepared. Found the course very useful and enjoyable

      —J Catton

    • Trainer was very approachable, good pace and very informative

      —J Halpin

    • The trainer’s delivery was very clear and more than adequate. All aspects were positive. Very good trainer.

      —M Donoghue

    • Really impressed. The course was very detailed and Michelle was very helpful and clear.

      —L Rowley

    • It helped me realise that there is more to just lifting boxes. You’ve got to assess the weight and much more…

      —A Littler

    • Eye-opening. The training itself was very easy to understand

      —A Rogers

    • Informal atmosphere and interaction with fellow learners was great.

      —M Kirby

    • Helpful tutor, thanks. excellent and smiley face all day.

      —M Akgun

    • Knowledgable trainer, educational. Making me more aware of the work environment. Good tutor.

      —J Whalley

    • I liked not being treated like an idiot when I asked a question and being treated as an individual

      —D Newman

    • We have asked Michelle to run a few courses for us and have had some very positive feedback. We look forward to working with Michelle in the future.

      —M Cooke

    • Michelle has great focus on both detail and on the analysis of how to best meet an employees needs

      —A Hall

    • I would not hesitate in nominating Michelle as a trainer to all levels of staff, based on her work ethic and approachable manner

      —R Winstanley

    • Michelle has an outstanding ability to create a friendly, relaxed learning/training environment

      —A Popham

    • I learnt a lot about being safe and thoughtful in the workplace

      —S Cheetham

    • The training was presented well, very informative and enjoyable sessions

      —S Hughes

    • I learnt to risk assess and be more aware of my working environment… gaining knowledge which will help me personally as well as others

      —L Melles

    • I received a lot of knowledge on mine and my employers responsibilities in the workplace. This included facts, statistics, visual aids and group discussions

      —S Kelly

    • I liked the group activities and everything was very clearly explained

      —D Ward

    • It opened my eyes to things you see everyday but take for granted. The course was very informative

      —G Nixon

    • It was very informative, with good information and very indepth

      —G Phillips

    • I liked the experience brought to good use by the trainer through examples

      —M Gill

    • Relevant to the work environment with interactive exercises.

      —J Clues

    • I liked the group work, team discussion. Very in depth.

      —N Scholes

    • Very informative and flows at a good pace

      —D Nixon

    • That was fun training. I enjoyed it.

      —Lou

    • I think it is very helpful, the content of the course

      —F Guimaraes

    • I really enjoyed the training, Michelle was fun to work with and is very good at her job.

      —G James

    • Found the training to be more involved than the last course I attended. More practical training and very enjoyable.

      —A Johnson

    • I enjoyed our training, we had a lovely day with our trainer. We had actual knowledge of suitable things to know

      —E Savage

    • Very enjoyable, fun, easy to understand

      —S Kirby

    • A very comprehensive covering of the subject in the time allowed.

      —D Wilkinson

    • Comprehensive, concentrated, clear.

      —E Timney

    • Very interesting and informative    

      —J McDonagh

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