Michelle Hay

Training - works every day

0161 298 1040

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You are here: Home / About / Terms and Conditions

Terms and Conditions

Terms and Conditions

Definitions

MHT Michelle Hay Training Limited.
Client Company representatives completing the booking form and contractual arrangement.
Delegate People or persons who are scheduled to attend the training course.
Invoice Invoice for the services delivered/completed by Michelle Hay Training Limited.
Venue Suitable, safe, premises provided by the client for training and consultancy services.
Consultancy Advice and guidance on health and safety and/or food safety based on current legislation and best practice in line with industry guidelines.
CIEH Chartered Institute of Environmental Health
HSE Health and Safety Executive
HSMS Health and Safety Management System based on the HSE’s Plan-Do-Check-Act.
FSMS Food Safety Management System based on Food Standards Agency ‘Safer Food, Better Business.
ACoP Approved Code of Practice
INDG Industry Guidance

TRAINING – Terms and Conditions

Payment and Pricing

The ‘group cost’ price quoted is based on a maximum of twelve delegates. For CIEH certification, a fee per person (relevant to the course level qualification) will be added (unless otherwise stated). If numbers increase, an additional charge per extra delegate will be charged at the stated ‘individual cost’. If numbers decrease, for any reason, no reduction will be offered and the original price will be payable. Also see ‘cancellation’ terms in this document. Invoices should be paid no later than 10 days from the date of invoice either by bank transfer, guaranteed cheque or cash.

The course fee includes tuition, training materials used, hand-outs and computer time as appropriate to the course. For CIEH courses, the CIEH cost will include the stated work book relevant to the course title.

All prices/costs are exclusive of VAT. 20% will be added to invoice and shown separately.

Training Times

Course sessions are ideally in the morning, afternoon or all day e.g., 8.30am-4.30pm. Evening training can be arranged, including night staff sessions. I am flexible in my schedule to meet your needs, so you can plan your staff cover. All times include appropriate break(s).

Acceptance of Booking

Bookings will only be accepted on receipt of a completed online booking form. Provisional bookings can be made by telephone or email. Bookings will only be confirmed on receipt of a completed online booking form.

Late arrivals or missed sessions

If delegates arrive late for a course or are absent from any session, MHT reserves the right to refuse to accept them for training if we feel they will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. MHT will seek to discuss this with the client at the earliest opportunity to explain the reasons for exclusion.

Delegate Suitability

It is the client’s responsibility to ensure that the course is suitable for their requirements. All delegates must be able to be able to speak and write in English. (CIEH examinations are available in a number of different languages. Arrangements must be made at the time of booking, as examinations are ordered in advance.)

MHT reserves the right to ask a delegate to leave the training course if the delegate’s behaviour is abusive, offensive or disruptive to the learning environment. It is the client’s responsibility to inform MHT in advance of any delegates that have learning difficulties and/or disabilities. The client is responsible for providing support to those delegates that require it, be it oral or written or accessibility. MHT is committed to the Equality Act 2010. All delegates will be required to abide by any site rules and regulations operating at the course location.

All delegates who will sit a formal examination at the end of the training must have the right to live and work in the UK, and it is the client’s responsibility to ensure this.

Course Content

Course content is based on nationally recognised certifying bodies, such as Highfield, CIEH, RSPH, and HSE ACoPs, INDG and reflects, as appropriate, the standards of training content outlined by them. The client must discuss in advance, any company specific house rules that they wish be included in the training for the benefit of the delegates. MHT reserves the right to exclude this content if it is deemed inappropriate, illegal or liable to have a negative effect on the delegate’s post training behaviour, or, it does not reflect the values of MHT. MHT constantly strives to improve the content of its courses and therefore reserves the right to modify the specification of a course without notice to the client. A course title, duration, cost and content are liable to change at any time.

Venue

The client shall provide a suitable room and environment for the purpose of training that complies with health and safety regulations*. If the client does not have a suitable venue, MHT can arrange for this at an additional cost and MHT must be advised of this fact with reasonable notice to facilitate such a venue.

Refreshments

All training courses shall include a refreshment break appropriate to the course, and it is the client’s responsibility to arrange for the delivery of these. Times of breaks should be discussed prior to the start of the course. MHT is not liable for the cost, content or quality of the refreshments provided.

Equipment

Where possible MHT will endeavour to provide the necessary equipment needed for the course. If the venue already has the equipment required for the course, MHT will use the venue’s equipment. It is the client’s responsibility to ensure that all equipment is in good repair and fit for purpose. Confirmation of equipment requirements will be sought prior to the course start date via a ‘facilities checklist’ form.

Training Materials

All training materials used during the course are the property of MHT and must not be copied or distributed to others outside of the client’s company. Hand-outs given to the delegates may only be copied for use within the company that has paid for the training. The client must provide a list of delegate names prior to the start of the course. MHT will complete a training register at the start of the course and a copy will be given to the client as evidence of attendance. The client is responsible for the completion of any other form of training record and such documents must be available to MHT at the start of the course for completion by the delegate and MHT, if required. Certificates of attendance, where issued by MHT, will include the course name, content list, date of training, company name and name of delegate and will appear on MHT literature. Where the certificate is provided by an external body, MHT is not responsible for the content of that certificate.

*Reducing the spread of COVID-19

*Training will be delivered in a way that complies with current government guidance to reduce the risks of contracting and limit the spread of COVID-19. Examples of this are laminated activities that can be sanitised before and after use, not sharing paper, pens and other materials. Tables and chairs should be set out at least 2 metres apart, suitable ventilation via open windows or mechanical extraction, thorough cleaning and sanitisation of the training room and other areas of use, and wearing face coverings when moving around the room, which will be kept to a minimum during the training day(s).

It is the client’s responsibility to carry out a robust risk assessment to ensure that the above may be complied with so as far as it reasonably practicable. MHT retains the right to refuse to carry out the training if there are insufficient controls in place.

CONSULTANCY SERVICES – Terms and Conditions

Payment and Pricing

The price quoted for consultancy are based on an assessed workload at the time of the quotation being issued. MHT prices are subject to adjustment to take account of any increase in the business undertaken for the service. Any under assessment of either time taken or workload will result in an adjustment of price accordingly. MHT reserves the right to back date such increases to the relevant date when the under assessment became apparent. Notification of such increases will be given to the client in writing by MHT as soon as is reasonably practicable.

The client may request further services in which event an adjustment of fees will be negotiated by MHT with the client based on MHT current rates and the scope of the additional services.

Invoices should be paid no later than 10 days from the date of invoice either by bank transfer, guaranteed cheque or cash. Where an invoice is for ‘retainer’ services, payment must be paid at the agreed intervals and on the agreed date by standing order to MHT. Any variations to the above may only apply with prior written request from the client and written agreement with MHT.

Under the Late Payment of Commercial Debts [Interest] Act 1998 MHT is entitled to charge interest on outstanding balances at 8% plus the Bank of England base rate. If such an event arises, MHT will notify the client by issuing a further invoice detailing the interest charges.

Consultancy Services

Consultancy services and advice provided by MHT are based on current health and safety legislation and industry guidance in the UK. MHT will endeavour to identify to the client any matter that is considered unsafe or not in compliance with relevant legislation. It is solely the client’s responsibility to comply with ‘as far as is reasonably practicable’ to the HSE’s guidance, relevant industry guidelines and safe systems. Failure to do so may lead to criminal prosecution under the Health and Safety at Work etc. Act 1974 and the Management of Health and Safety at Work Regulations 1999.

All advice given by MHT is done so for the benefit of the client’s business, activities and its level of risk to assist the client in fulfilling their duties in law. It is the client’s responsibility to ensure that any advice given is followed and/or actioned in a timely manner. MHT shall not be responsible for any matter not reasonably apparent at the time of providing consultancy services. The client agrees to make available to MHT at the time of the service being given, the following information that may assist in the assessment of level of risk:

  1. Access to premises (and any relevant part) available to the client, its employees and agents.
  2. Access to relevant documents, information and personnel as MHT require for the performance of MHT’s duties.

In order to comply with the Health and Safety at Work etc. Act 1974 and the Management of Health and Safety at Work Regulations 1999, all businesses must provide suitable, sufficient and adequate training to its employees. MHT will, as part of the consultancy service, include a training matrix that details recommended training requirements.

Training provision by MHT is charged separately from consultancy and can be booked at any time by completing the booking form after dates have been agreed with MHT. Failure to provide suitable and sufficient training to employees may lead to serious accidents, incidents and failings in the duty of the employer/owner.

MHT will meet with the client at agreed intervals to advise how best to implement the health and safety management system. MHT will not be held responsible if the client fails to act on MHT advice and guidance. Nor will MHT be deemed responsible for any accidents, damage, failings or contraventions that occur on the client’s premises.

MHT will, from time to time, seek advice from specialist, competent third parties when deemed necessary. Such advice will be conveyed to the client via MHT for the benefit of complying with legislation or to establish best practice methods and safe systems of work.

General Terms and Conditions

Variations

This Agreement may only be varied or amended in writing and signed by the parties specifically referring to this clause and stating that this Agreement is varied in the manner specified.

Other Information

All information that we hold concerning clients and delegates will be held and processed by MHT strictly in accordance with the provisions of the General Data Protection Regulations. See also MHT Privacy Policy at michellehay.com/about-privacy-policy

MHT obtains written feedback and testimonials at the end of each course or service. The information is used to modify and/or improve, where possible, the training and service delivery and, for the purposes of MHT retaining accreditation from the CIEH and other awarding bodies. MHT will publish some feedback information on her website to demonstrate evidence of competent training and consultancy services. If you wish your feedback and/or client name not to be published, please email MHT.

MHT uses social media platforms to share information, images and case studies with other interested parties. If you do not wish to be included, this should be made known to MHT at the earliest opportunity in writing.

Michelle Hay is committed to the Equality Act and no-one shall receive less favourable treatment on any grounds including age, sex, marital status, colour, race, political or religious belief, disability or sexual orientation.

Michelle Hay Training Limited is a private company limited by guarantee registered at Companies House with company number 8613413.

Cancellations

All cancellations must be made in writing and sent to Michelle Hay Training Limited by email to michelle@michellehay.com

  • Cancellation of training (for consultancy cancellation fees, contact MHT direct)
    • up to 4 weeks prior to the training date – no charge
    • 2-3 weeks prior to the training date – 50% of total cost
    • 1-2 weeks prior to the training date – 75% of total cost
    • Less than 1 week prior to the training date – 100% of total cost

In the unlikely event that MHT cancels the training due to unforeseen circumstances, as much notice will be given and an offer of alternative dates will be made. Minimum numbers for each ‘open’ course advertised is 8 people. If the numbers are less than this 5 working days before the date of training, MHT has the right to cancel the course and issue notice via email to registered learners.

 

Online Training Courses

Fire Safety Health and Safety Training online course

Our effective online training courses are a practical way to deliver training for maximum learning in minimum time.

Find out more

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    • Michelle was very engaging. Using film, leaflets, quizzes and more. The course was excellent.

      —C Poynter

    • The food hygiene course was excellent. I like the way Michelle taught us and she gave us lots of knowledge. The photos and visual actives were great.

      —M Aljeraisi

    • The course was good. The visuals and exercises helped to take in the information.

      —E Rimmer

    • I liked this fire safety course. It was informative and gave good points on risk assessment. I will make sure that procedures are followed correctly.

      —M Bonney

    • Overall the course was very good. The practical practice and videos were helpful. I learnt what to do in a fire and about fire hazards.

      —D Newton

    • The course was excellent and I liked the activities and testing the knowledge throughout.

      —E Rimmer

    • Excellent training, interesting with lots of examples. I learnt about temp control and not mixing food and allergens.

      —D Newton

    • The course was excellent and I liked the interactive nature that it was delivered. I will think about the bigger picture and pick up things properly and plan my moves.

      —C Guest

    • The course made me think rather than listen and I liked that. I learnt how to deal with moving and handling things at work and home and to think and plan actions first.

      —A Raffi

    • I liked Michelle’s natural style of training. The activities were good and I felt included.

      —E Rimmer

    • The course was excellent. I liked the practical side, filling out the forms, learning to assess risk for myself.

      —D Newton

    • The pace of the course was good for me. I liked that Michelle spoke clearly and enjoyed the UV hand washing task.

      —D Hill

    • Michelle was polite and spoke clearly. The course was excellent and I learnt all about temps, rules and regs.

      —T Pilling

    • I liked the activities and inclusion. I learned a lot about HACCP, temperatures and hand washing

      —J Ward

    • The food safety course was good and I liked learning about bacteria and how to wash my hands properly

      —S Higginbottom

    • The course was very good. Michelle is a very good teacher. I like the theory and practical examples.

      —S Hewitt

    • The course was very good use of my time as it helps me with my job. Michelle was well spoken and clear in the instructions given.

      —Steven

    • I found a lot of information useful and it made me think a lot more about my surroundings at work. Michelle spoke clearly and concise, made it fun and interesting and was helpful.

      —K Rowley

    • It was useful on how to lift and carry properly. I liked the fun activities, working with other groups and more understanding of it all. I had fun.

      —N Williams

    • All of the training was interesting and will benefit my job. Michelle kept us all motivated with the activities and changing groups.

      —M Ryan

    • The training made me think about the best way to lift things. I liked the involvement with others, the tests and examples.

      —B Morton

    • Michelle was most useful as she told me everything I need to know. It was brilliant in every way.

      —D Sherlock

    • I liked the the way the course was delivered in a relaxed manner, but all areas were covered in depth. The fire risk assessment part was excellent.

      —M Wilkins

    • Made me think about my surroundings and how to ensure the safety of my colleagues. I will definitely use that I have learnt.

      —A Hazeldine

    • The training was very thorough and answered questions I had. I will take a lot more care when lifting. Thanks Michelle.

      —J Monks

    • The course was informative without being boring. I enjoyed the interaction. I learnt how to identify hazards and work more safely.

      —V Slinn

    • I thought the course was good. Very detailed and informative and included a mixture of visual and textual content.

      —M Macdonald

    • I liked the practical element and the video part of the training best.

      —R Spencer

    • Excellent course. It was interactive, with videos rather than just a slideshow.

      —S Mitchell

    • I liked the visual aids during the training. I learnt about the correct method of carrying out manual handling tasks.

      —L Huber

    • A relaxed atmosphere and pleasantly interactive.

      —D Hosty

    • The course was excellent. I thought the presentation was interesting and informative.

      —K Ogston

    • The training was clear and well paced with good use of the visual aids and quizzes. Michelle was knowledgeable and helpful

      —G Hogg

    • The course was excellent and the I gained and retained knowledge in safe working methods and awareness

      —G Wild

    • Michelle’s teaching methods were excellent and I will pay attention to hazards and potential risks in the office

      —R Fleming

    • I liked the fact that the methods the method the information being given varied in delivery which kept the course fresh and engaging.

      —A Brown

    • I have a more indepth knowledge of health and safety and I liked the engaging activities too. I now know how to risk assess.

      —J Lee

    • The simplicity of the delivery and the use of a variety of learning techniques suited me best. I learned the key legislation behind health and safety workplace requirements.

      —R Haskin

    • It was interesting and useful. Can be put into practice now. Michelle is a good teacher.

      —S Frith

    • I thought the training was fun, enjoyable and very informative. I enjoyed the practical lifting.

      —W Merridith

    • The training was informative and had a variety of ways to learn. The visual aids and quizzes were excellent.

      —L Muir

    • The group exercises were the best and I have a more indepth knowledge of health and safety and risk assessments now.

      —L higgins

    • I liked the fact the training made me more aware of the risks of the tasks I do daily. I will make sure that I will not be lazy and lift objects in the correct way.

      —L Jones

    • The training was easy to understand and very informative. Very well presented.

      —A Dodd

    • Overall the course was excellent.  I liked the personal touch and the trainer was very friendly. I improved my knowledge where there were gaps.

      —D Reece

    • I liked that the training was conducted on site and examples were relevant to our site. We weren’t just sat down and that the training included movement to keep us alert.

      —We’re Moving Relocation Services

    • The training was very clear, appropriate and easily explained.

      —T McCarthy

    • We went through everything that we needed to learn about. Michelle was very good. She made it easy to understand things.

      —J Turner

    • It was very good and was useful that I know many things about my work. Everything was explained well in a good and simple way.

      —A Abouseley

    • The course was very interesting. Michelle brought in her own personal experiences to help relate to examples.

      —S McDonald

    • Michelle was friendly, spoke clearly, was happy, and exiting.

      —K Milburn

    • The course was really useful and Michelle used both practical and theory methods to deliver the training. It’s made me realise all about food safety awareness.

      —P Bottomley

    • The questions and interactions were the best and I learnt a lot more about food hygiene.

      —A Brownlee

    • I liked that you could stop and ask questions relevant to our own business.

      —J Sweeting

    • It was genuinely very good, interactive, not boring. I learnt a lot of stuff.

      —M Bradley

    • Michelle was very knowledgable, very approachable, well prepared and the course was both enjoyable and useful.

      —J Catton

    • Michelle has an excellent field of knowledge, all questions were answered and she managed to make a boring subject interesting.

      —B Fisher

    • Good knowledge of all subjects, very supportive and I was not bored at all. Very good.

      —S Cole

    • Very knowledgable on the subject material, well prepared and I learned a lot about the risks

      —S Miles

    • Michelle was great at explaining everything. There was no waiting for anything, very well prepared.

      —C Graham

    • Michelle training was very good, a job well done and ‘what went well?’ Everything!

      —D Hilton

    • Trainer had extemely good knowledge. Good examples and visuals.

      —S Clarence

    • A good level of involvement and a good atmosphere. Not too heavy, but still educating.

      —J Harrison

    • I thought the trainer, Michelle, was very good, I learnt a lot and it was very enjoyable.

      —J Taylor

    • The training was well delivered and good interaction. The pace was just right.

      —F Duffey

    • The training was spot on. We were all involved.

      —G Pearson

    • The trainer’s subject knowledge was excellent. She was really approachable and supportive

      —D Bateson

    • Trainer very knowledgeable, friendly and made you feel at ease. Course was interesting and useful.

      —S Ashworth

    • Very well presented, making it an enjoyable and helpful experience

      —A Evans

    • Trainer was very knowledgeable, approachable and well prepared. Found the course very useful and enjoyable

      —J Catton

    • Trainer was very approachable, good pace and very informative

      —J Halpin

    • The trainer’s delivery was very clear and more than adequate. All aspects were positive. Very good trainer.

      —M Donoghue

    • Really impressed. The course was very detailed and Michelle was very helpful and clear.

      —L Rowley

    • It helped me realise that there is more to just lifting boxes. You’ve got to assess the weight and much more…

      —A Littler

    • Eye-opening. The training itself was very easy to understand

      —A Rogers

    • Informal atmosphere and interaction with fellow learners was great.

      —M Kirby

    • Helpful tutor, thanks. excellent and smiley face all day.

      —M Akgun

    • Knowledgable trainer, educational. Making me more aware of the work environment. Good tutor.

      —J Whalley

    • I liked not being treated like an idiot when I asked a question and being treated as an individual

      —D Newman

    • We have asked Michelle to run a few courses for us and have had some very positive feedback. We look forward to working with Michelle in the future.

      —M Cooke

    • Michelle has great focus on both detail and on the analysis of how to best meet an employees needs

      —A Hall

    • I would not hesitate in nominating Michelle as a trainer to all levels of staff, based on her work ethic and approachable manner

      —R Winstanley

    • Michelle has an outstanding ability to create a friendly, relaxed learning/training environment

      —A Popham

    • I learnt a lot about being safe and thoughtful in the workplace

      —S Cheetham

    • The training was presented well, very informative and enjoyable sessions

      —S Hughes

    • I learnt to risk assess and be more aware of my working environment… gaining knowledge which will help me personally as well as others

      —L Melles

    • I received a lot of knowledge on mine and my employers responsibilities in the workplace. This included facts, statistics, visual aids and group discussions

      —S Kelly

    • I liked the group activities and everything was very clearly explained

      —D Ward

    • It opened my eyes to things you see everyday but take for granted. The course was very informative

      —G Nixon

    • It was very informative, with good information and very indepth

      —G Phillips

    • I liked the experience brought to good use by the trainer through examples

      —M Gill

    • Relevant to the work environment with interactive exercises.

      —J Clues

    • I liked the group work, team discussion. Very in depth.

      —N Scholes

    • Very informative and flows at a good pace

      —D Nixon

    • That was fun training. I enjoyed it.

      —Lou

    • I think it is very helpful, the content of the course

      —F Guimaraes

    • I really enjoyed the training, Michelle was fun to work with and is very good at her job.

      —G James

    • Found the training to be more involved than the last course I attended. More practical training and very enjoyable.

      —A Johnson

    • I enjoyed our training, we had a lovely day with our trainer. We had actual knowledge of suitable things to know

      —E Savage

    • Very enjoyable, fun, easy to understand

      —S Kirby

    • A very comprehensive covering of the subject in the time allowed.

      —D Wilkinson

    • Comprehensive, concentrated, clear.

      —E Timney

    • Very interesting and informative    

      —J McDonagh

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