Help and Advice Archives - Page 12 of 12 - Michelle Hay

Food Standards Agency – FSA new plan to tackle campylobacter

03/09/2013 by Michelle Hay Leave a Comment

Campylobacter is the most common cause of food poisoning in the UK. It is considered to be responsible for about 460,000 cases of food poisoning, 22,000 hospitalisations and 110 deaths each year and a significant proportion of these cases come from poultry. An FSA survey of chicken on sale in the UK (2007/8) indicated that […]

Getting it right for the EHO, from the start

06/08/2013 by Michelle Hay Leave a Comment

I recently read an article in a national newspaper that the five star hotel restaurant run by one of the top chefs in the UK had gone from a food hygiene score of five to just one. How can it be that a team achieve the highest score of ‘very good’ to ‘major improvement necessary’? It certainly […]

Food Safety Training and Staff Motivation

24/07/2013 by Michelle Hay Leave a Comment

Ensuring food safety, is law to anyone in the business of serving food to the public, and the only way to ensure that the food you serve is safe to eat is through food safety training. Staff must understand that their actions or omissions can mean the difference between food poisoning or safe food, and between […]

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- Michelle was very engaging. Using film, leaflets, quizzes and more. The course was excellent.
  
  —C Poynter
- The food hygiene course was excellent. I like the way Michelle taught us and she gave us lots of knowledge. The photos and visual actives were great.
  
  —M Aljeraisi
- The course was good. The visuals and exercises helped to take in the information.
  
  —E Rimmer
- I liked this fire safety course. It was informative and gave good points on risk assessment. I will make sure that procedures are followed correctly.
  
  —M Bonney
- Overall the course was very good. The practical practice and videos were helpful. I learnt what to do in a fire and about fire hazards.
  
  —D Newton
- The course was excellent and I liked the activities and testing the knowledge throughout.
  
  —E Rimmer
- Excellent training, interesting with lots of examples. I learnt about temp control and not mixing food and allergens.
  
  —D Newton
- The course was excellent and I liked the interactive nature that it was delivered. I will think about the bigger picture and pick up things properly and plan my moves.
  
  —C Guest
- The course made me think rather than listen and I liked that. I learnt how to deal with moving and handling things at work and home and to think and plan actions first.
  
  —A Raffi
- I liked Michelle’s natural style of training. The activities were good and I felt included.
  
  —E Rimmer
- The course was excellent. I liked the practical side, filling out the forms, learning to assess risk for myself.
  
  —D Newton
- The pace of the course was good for me. I liked that Michelle spoke clearly and enjoyed the UV hand washing task.
  
  —D Hill
- Michelle was polite and spoke clearly. The course was excellent and I learnt all about temps, rules and regs.
  
  —T Pilling
- I liked the activities and inclusion. I learned a lot about HACCP, temperatures and hand washing
  
  —J Ward
- The food safety course was good and I liked learning about bacteria and how to wash my hands properly
  
  —S Higginbottom
- The course was very good. Michelle is a very good teacher. I like the theory and practical examples.
  
  —S Hewitt
- The course was very good use of my time as it helps me with my job. Michelle was well spoken and clear in the instructions given.
  
  —Steven
- I found a lot of information useful and it made me think a lot more about my surroundings at work. Michelle spoke clearly and concise, made it fun and interesting and was helpful.
  
  —K Rowley
- It was useful on how to lift and carry properly. I liked the fun activities, working with other groups and more understanding of it all. I had fun.
  
  —N Williams
- All of the training was interesting and will benefit my job. Michelle kept us all motivated with the activities and changing groups.
  
  —M Ryan
- The training made me think about the best way to lift things. I liked the involvement with others, the tests and examples.
  
  —B Morton
- Michelle was most useful as she told me everything I need to know. It was brilliant in every way.
  
  —D Sherlock
- I liked the the way the course was delivered in a relaxed manner, but all areas were covered in depth. The fire risk assessment part was excellent.
  
  —M Wilkins
- Made me think about my surroundings and how to ensure the safety of my colleagues. I will definitely use that I have learnt.
  
  —A Hazeldine
- The training was very thorough and answered questions I had. I will take a lot more care when lifting. Thanks Michelle.
  
  —J Monks
- The course was informative without being boring. I enjoyed the interaction. I learnt how to identify hazards and work more safely.
  
  —V Slinn
- I thought the course was good. Very detailed and informative and included a mixture of visual and textual content.
  
  —M Macdonald
- I liked the practical element and the video part of the training best.
  
  —R Spencer
- Excellent course. It was interactive, with videos rather than just a slideshow.
  
  —S Mitchell
- I liked the visual aids during the training. I learnt about the correct method of carrying out manual handling tasks.
  
  —L Huber
- A relaxed atmosphere and pleasantly interactive.
  
  —D Hosty
- The course was excellent. I thought the presentation was interesting and informative.
  
  —K Ogston
- The training was clear and well paced with good use of the visual aids and quizzes. Michelle was knowledgeable and helpful
  
  —G Hogg
- The course was excellent and the I gained and retained knowledge in safe working methods and awareness
  
  —G Wild
- Michelle’s teaching methods were excellent and I will pay attention to hazards and potential risks in the office
  
  —R Fleming
- I liked the fact that the methods the method the information being given varied in delivery which kept the course fresh and engaging.
  
  —A Brown
- I have a more indepth knowledge of health and safety and I liked the engaging activities too. I now know how to risk assess.
  
  —J Lee
- The simplicity of the delivery and the use of a variety of learning techniques suited me best. I learned the key legislation behind health and safety workplace requirements.
  
  —R Haskin
- It was interesting and useful. Can be put into practice now. Michelle is a good teacher.
  
  —S Frith
- I thought the training was fun, enjoyable and very informative. I enjoyed the practical lifting.
  
  —W Merridith
- The training was informative and had a variety of ways to learn. The visual aids and quizzes were excellent.
  
  —L Muir
- The group exercises were the best and I have a more indepth knowledge of health and safety and risk assessments now.
  
  —L higgins
- I liked the fact the training made me more aware of the risks of the tasks I do daily. I will make sure that I will not be lazy and lift objects in the correct way.
  
  —L Jones
- The training was easy to understand and very informative. Very well presented.
  
  —A Dodd
- Overall the course was excellent. I liked the personal touch and the trainer was very friendly. I improved my knowledge where there were gaps.
  
  —D Reece
- I liked that the training was conducted on site and examples were relevant to our site. We weren’t just sat down and that the training included movement to keep us alert.
  
  —We’re Moving Relocation Services
- The training was very clear, appropriate and easily explained.
  
  —T McCarthy
- We went through everything that we needed to learn about. Michelle was very good. She made it easy to understand things.
  
  —J Turner
- It was very good and was useful that I know many things about my work. Everything was explained well in a good and simple way.
  
  —A Abouseley
- The course was very interesting. Michelle brought in her own personal experiences to help relate to examples.
  
  —S McDonald
- Michelle was friendly, spoke clearly, was happy, and exiting.
  
  —K Milburn
- The course was really useful and Michelle used both practical and theory methods to deliver the training. It’s made me realise all about food safety awareness.
  
  —P Bottomley
- The questions and interactions were the best and I learnt a lot more about food hygiene.
  
  —A Brownlee
- I liked that you could stop and ask questions relevant to our own business.
  
  —J Sweeting
- It was genuinely very good, interactive, not boring. I learnt a lot of stuff.
  
  —M Bradley
- Michelle was very knowledgable, very approachable, well prepared and the course was both enjoyable and useful.
  
  —J Catton
- Michelle has an excellent field of knowledge, all questions were answered and she managed to make a boring subject interesting.
  
  —B Fisher
- Good knowledge of all subjects, very supportive and I was not bored at all. Very good.
  
  —S Cole
- Very knowledgable on the subject material, well prepared and I learned a lot about the risks
  
  —S Miles
- Michelle was great at explaining everything. There was no waiting for anything, very well prepared.
  
  —C Graham
- Michelle training was very good, a job well done and ‘what went well?’ Everything!
  
  —D Hilton
- Trainer had extemely good knowledge. Good examples and visuals.
  
  —S Clarence
- A good level of involvement and a good atmosphere. Not too heavy, but still educating.
  
  —J Harrison
- I thought the trainer, Michelle, was very good, I learnt a lot and it was very enjoyable.
  
  —J Taylor
- The training was well delivered and good interaction. The pace was just right.
  
  —F Duffey
- The training was spot on. We were all involved.
  
  —G Pearson
- The trainer’s subject knowledge was excellent. She was really approachable and supportive
  
  —D Bateson
- Trainer very knowledgeable, friendly and made you feel at ease. Course was interesting and useful.
  
  —S Ashworth
- Very well presented, making it an enjoyable and helpful experience
  
  —A Evans
- Trainer was very knowledgeable, approachable and well prepared. Found the course very useful and enjoyable
  
  —J Catton
- Trainer was very approachable, good pace and very informative
  
  —J Halpin
- The trainer’s delivery was very clear and more than adequate. All aspects were positive. Very good trainer.
  
  —M Donoghue
- Really impressed. The course was very detailed and Michelle was very helpful and clear.
  
  —L Rowley
- It helped me realise that there is more to just lifting boxes. You’ve got to assess the weight and much more…
  
  —A Littler
- Eye-opening. The training itself was very easy to understand
  
  —A Rogers
- Informal atmosphere and interaction with fellow learners was great.
  
  —M Kirby
- Helpful tutor, thanks. excellent and smiley face all day.
  
  —M Akgun
- Knowledgable trainer, educational. Making me more aware of the work environment. Good tutor.
  
  —J Whalley
- I liked not being treated like an idiot when I asked a question and being treated as an individual
  
  —D Newman
- We have asked Michelle to run a few courses for us and have had some very positive feedback. We look forward to working with Michelle in the future.
  
  —M Cooke
- Michelle has great focus on both detail and on the analysis of how to best meet an employees needs
  
  —A Hall
- I would not hesitate in nominating Michelle as a trainer to all levels of staff, based on her work ethic and approachable manner
  
  —R Winstanley
- Michelle has an outstanding ability to create a friendly, relaxed learning/training environment
  
  —A Popham
- I learnt a lot about being safe and thoughtful in the workplace
  
  —S Cheetham
- The training was presented well, very informative and enjoyable sessions
  
  —S Hughes
- I learnt to risk assess and be more aware of my working environment… gaining knowledge which will help me personally as well as others
  
  —L Melles
- I received a lot of knowledge on mine and my employers responsibilities in the workplace. This included facts, statistics, visual aids and group discussions
  
  —S Kelly
- I liked the group activities and everything was very clearly explained
  
  —D Ward
- It opened my eyes to things you see everyday but take for granted. The course was very informative
  
  —G Nixon
- It was very informative, with good information and very indepth
  
  —G Phillips
- I liked the experience brought to good use by the trainer through examples
  
  —M Gill
- Relevant to the work environment with interactive exercises.
  
  —J Clues
- I liked the group work, team discussion. Very in depth.
  
  —N Scholes
- Very informative and flows at a good pace
  
  —D Nixon
- That was fun training. I enjoyed it.
  
  —Lou
- I think it is very helpful, the content of the course
  
  —F Guimaraes
- I really enjoyed the training, Michelle was fun to work with and is very good at her job.
  
  —G James
- Found the training to be more involved than the last course I attended. More practical training and very enjoyable.
  
  —A Johnson
- I enjoyed our training, we had a lovely day with our trainer. We had actual knowledge of suitable things to know
  
  —E Savage
- Very enjoyable, fun, easy to understand
  
  —S Kirby
- A very comprehensive covering of the subject in the time allowed.
  
  —D Wilkinson
- Comprehensive, concentrated, clear.
  
  —E Timney
- Very interesting and informative
  
  —J McDonagh