Feedback is always welcome, especially when it’s positive. Even if it’s not always positive, lessons can and should be learned.
“I found the course totally enjoyable and the trainer conveyed the information in a very enjoyable and interesting way”. – Food safety award level 2 trainee 30/10/13
When training staff, it’s almost impossible to predict at the start of the session how the day will end for both the trainer and the trainees. What I aim for, is that I will quickly engage and identify with the group and be able to meet their needs from a learning and interest point of view.
For the trainee, they want to know that their precious time away from their job is going to be interesting informative and stimulating. I believe that the first five minutes of any session is key to setting the tone for the rest of the session. For me that means being prepared, ready and organised before anyone even arrives. Then I’m relaxed and ready to welcome and inspire my trainees to want to learn, participate and feedback on their experience.
One of the reasons why my ‘training works every day’, even after I have left the building, is that I make learning and training fun, friendly, inclusive and interactive.
One of the most successful things that I do is to move people around the training room, working in different groups throughout the day. This is a positive experience for most people, in that, they meet new people and share work experiences, and that’s a bonus that they don’t anticipate and adds to the learning experience for them.
More feedback is always welcome, negative and positive. 😀
I am proud to share the following feedback from Steve Hudson at Hughes Safety Showers.
Michelle’s training has significantly raised the knowledge, competance and most importantly the profile of health and safety within the business. All the staff now have a health and safety qualification which also covers all our legislitive requirements.
Michelle is now so ingrained into the culture at Hughes that it is not uncommon to hear the words “What would Michelle say?” when health and safety matters arise. I would endorse and recommend Michelle’s training to any organisation big or small.
Group HR Manager